THE CHALLENGE
Modernize key mass transactions in collaboration with a provincial law enforcement agency, focusing on licensing, insurance, claims, registration, and driver safety.
The Platform
Dynamics 365
Built on Microsoft Dynamics 365, guiding the UX framework and component behaviour across customer, broker, and officer experiences.
The Process
User-Centric Foundation:
Created personas and journey maps to align design goals with stakeholder input.
Ideation and Conceptualization:
Translated concepts into low-fidelity prototypes for quick validation.
Collaboration with Dev Team:
Seamless Design-to-Development: Worked closely with the development team to ensure a cohesive design process, considering technical constraints and opportunities for a smooth transition.
Documentation and Communication:
Developed wireframes and design specifications, maintaining open channels with clients and the team.
Handover and Continuous Improvement:
Delivered high-fidelity prototypes and detailed design documentation for a smooth transition, with post-launch monitoring for enhancements.
User Journey Flow – Mapping the path from invitation email to authentication for a seamless onboarding experience.
Responsive Design Sketches – Early explorations of breakpoints and layouts for mobile, tablet, and desktop views.
THE APPROACH
Accessibility Integration:
Ensured adherence to accessibility standards and customized the design for law enforcement officers' unique needs.
• Implemented accessibility standards and remade the UX style guide for inclusivity.
• Customized the platform for law enforcement officers, optimizing usability in office and vehicle environments.
• Customized the platform for law enforcement officers, optimizing usability in office and vehicle environments.
THE TOOLS
Tools leveraged throughout the project — from early ideation to development handoff:
Moleskine • Whiteboard • Figma • Adobe XD • Adobe Illustrator • Microsoft Dynamics 365 • Azure DevOps • Jira • Microsoft Teams • Miro
MY ROLE
Senior UX Designer
THE RESULT
Developed a cutting-edge online auto insurance platform tailored for law enforcement officers and insurance brokers, improving efficiency and usability.
• Custom-built platform designed to meet the unique needs of law enforcement and insurance brokers
• Fully responsive 3-pane interface for seamless navigation across devices
• Cross-platform compatibility for smooth performance on desktop and mobile
• User-centric design optimized through extensive testing and feedback
• Streamlined workflows and reduced transaction times
• Fully responsive 3-pane interface for seamless navigation across devices
• Cross-platform compatibility for smooth performance on desktop and mobile
• User-centric design optimized through extensive testing and feedback
• Streamlined workflows and reduced transaction times
On-the-Go Access – Officers handle tasks right from their Toughbook.
Award-Winning Innovation – Recognized with the 2022 Canada Modernizing Applications Impact Award.
FURTHER IMPACT
The platform’s Microsoft Dynamics 365 implementation contributed to KPMG Canada winning Microsoft’s 2022 Modernizing Applications Impact Award, recognizing excellence in cloud modernization and user-experience innovation.
