THE CHALLENGE
Modernize complex insurance and licensing workflows for officers using low-resolution ToughBooks in low-light vehicle environments, while bringing MPI’s legacy design system up to accessibility standards.
Key Design Considerations
• Interviewed law-enforcement officers to understand field workflows
• Designed for low-resolution ToughBooks used inside police vehicles
• Optimized interfaces for low-light environments
• Modernized a legacy design system that pre-dated WCAG compliance
• Created responsive patterns where no mobile guidance previously existed
• Balanced accessibility with complex insurance and licensing workflows
• Designed for low-resolution ToughBooks used inside police vehicles
• Optimized interfaces for low-light environments
• Modernized a legacy design system that pre-dated WCAG compliance
• Created responsive patterns where no mobile guidance previously existed
• Balanced accessibility with complex insurance and licensing workflows
The approach
• Conducted user interviews and stakeholder workshops
• Mapped user journeys and high-frequency workflows
• Simplified complex insurance transactions into intuitive task flows
• Created wireframes and interactive prototypes for rapid validation
• Collaborated closely with developers throughout implementation
• Iterated designs through stakeholder feedback
• Mapped user journeys and high-frequency workflows
• Simplified complex insurance transactions into intuitive task flows
• Created wireframes and interactive prototypes for rapid validation
• Collaborated closely with developers throughout implementation
• Iterated designs through stakeholder feedback
User Journey Flow – Mapping the path from invitation email to authentication for a seamless onboarding experience.
Responsive Design Sketches – Early explorations of breakpoints and layouts for mobile, tablet, and desktop views.
ACCESSIBILITY STRATEGY
• Redesigned the legacy UI to align with WCAG requirements
• Improved colour contrast, typography and visual hierarchy
• Designed for readability on low-resolution ToughBooks
• Optimized layouts for officers working in low-light vehicle environments
• Established responsive patterns absent from the original design system
• Improved colour contrast, typography and visual hierarchy
• Designed for readability on low-resolution ToughBooks
• Optimized layouts for officers working in low-light vehicle environments
• Established responsive patterns absent from the original design system
MY ROLE
Senior UX/UI Creative Specialist (KPMG)
• Led UX design from discovery through delivery
• Conducted officer interviews and stakeholder workshops
• Defined interaction patterns and information architecture
• Created wireframes, prototypes and responsive layouts
• Worked closely with developers during implementation and handoff
• Supported accessibility strategy and design system evolution
• Conducted officer interviews and stakeholder workshops
• Defined interaction patterns and information architecture
• Created wireframes, prototypes and responsive layouts
• Worked closely with developers during implementation and handoff
• Supported accessibility strategy and design system evolution
THE RESULT
Delivered a responsive insurance platform tailored for law-enforcement officers and insurance brokers.
• Simplified complex insurance workflows
• Improved accessibility and usability
• Responsive across desktop and ToughBooks
• Consistent experience across multiple user groups
• Refined through iterative testing and stakeholder feedback
• Improved accessibility and usability
• Responsive across desktop and ToughBooks
• Consistent experience across multiple user groups
• Refined through iterative testing and stakeholder feedback
Again, avoid claiming reduced transaction times unless you have evidence.
On-the-Go Access – Officers handle tasks right from their Toughbook.
Award-Winning Innovation – Recognized with the 2022 Canada Modernizing Applications Impact Award.
INDUSTRY RECOGNITION
Microsoft 2022 Modernizing Applications Impact Award
The modernization of the Manitoba Public Insurance platform contributed to KPMG Canada receiving Microsoft's 2022 Modernizing Applications Impact Award, recognizing excellence in cloud modernization and user experience.
