THE CHALLENGE
Modernize key mass transactions in collaboration with a provincial law enforcement agency, focusing on licensing, insurance, claims, registration, and driver safety.
The Process
User-Centric Foundation:
Created personas and journey maps to align design goals with stakeholder input.
Ideation and Conceptualization:
Translated concepts into low-fidelity prototypes for quick validation.
Collaboration with Dev Team:
Seamless Design-to-Development: Worked closely with the development team to ensure a cohesive design process, considering technical constraints and opportunities for a smooth transition.
Documentation and Communication:
Developed wireframes and design specifications, maintaining open channels with clients and the team.
Handover and Continuous Improvement:
Delivered high-fidelity prototypes and detailed design documentation for a smooth transition, with post-launch monitoring for enhancements.
User Journey Flow – Mapping the path from invitation email to authentication for a seamless onboarding experience.
Responsive Design Sketches – Early explorations of breakpoints and layouts for mobile, tablet, and desktop views.
THE APPROACH
Accessibility Integration:
Ensured adherence to accessibility standards and customized the design for law enforcement officers' unique needs.
• Implemented accessibility standards and remade the UX style guide for inclusivity.
• Customized the platform for law enforcement officers, optimizing usability in office and vehicle environments.
• Customized the platform for law enforcement officers, optimizing usability in office and vehicle environments.
MY ROLE
Senior UX Designer
THE RESULT
Developed a cutting-edge online auto insurance platform tailored for law enforcement officers and insurance brokers, improving efficiency and usability.
• Custom-built platform designed to meet the unique needs of law enforcement and insurance brokers
• Fully responsive 3-pane interface for seamless navigation across devices
• Cross-platform compatibility for smooth performance on desktop and mobile
• User-centric design optimized through extensive testing and feedback
• Streamlined workflows and reduced transaction times
• Fully responsive 3-pane interface for seamless navigation across devices
• Cross-platform compatibility for smooth performance on desktop and mobile
• User-centric design optimized through extensive testing and feedback
• Streamlined workflows and reduced transaction times
On-the-Go Access – Officers handle tasks right from their Toughbook.
Award-Winning Innovation – Recognized with the 2022 Canada Modernizing Applications Impact Award.
FURTHER IMPACT
The portal's success was further recognized with the 2022 Canada Modernizing Applications Impact Award, highlighting its significant contribution to streamlining workflows and improving user experience for Manitoba law enforcement and insurance brokers.
